Privacy Policy

Last Updated: September 16, 2026

Introduction

Prime-moss respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Submit a service request form
Contact us via email
Register for tours or workshops
Subscribe to communications

This information may include your name, email address, and any additional details you choose to provide in messages or forms.

Automatically Collected Information

When you visit our website, certain information about your device and browsing activity may be automatically collected, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

To respond to your inquiries and service requests
To process bookings and coordinate services
To send confirmation emails and service-related information
To improve our website functionality and user experience
To analyze usage patterns and trends
To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our website and conducting our business, under strict confidentiality agreements
When required by law or to respond to legal process
To protect the rights, property, or safety of Prime-moss, our users, or others
With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service request information is typically retained for administrative purposes for a period of three years.

Your Rights

Under applicable privacy laws, you have certain rights regarding your personal information, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to object to processing of your information
The right to data portability

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Prime-moss
142 Wellington Street West
Toronto, ON M5J 1H8
Canada
Email: [email protected]