Home About Services Contact

GDPR Compliance

Last Updated: September 16, 2026

Introduction

While Prime-moss operates primarily in Canada, we recognize that some of our website visitors and service users may be located in the European Economic Area. This page outlines how we comply with the General Data Protection Regulation (GDPR) and protect the rights of individuals in the EEA.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific purposes, such as subscribing to communications
  • Contract Performance: When processing is necessary to fulfill service requests or bookings
  • Legitimate Interests: When we have a legitimate business interest, such as improving our services or preventing fraud
  • Legal Obligation: When required by applicable laws and regulations

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request limitation of how we use your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produces legal or similarly significant effects.

Data Protection Officer

For questions regarding GDPR compliance or to exercise your rights, please contact us at [email protected].

Data Transfers

Your personal data is processed and stored in Canada. If you are located in the EEA, this constitutes a transfer of data outside the EEA. Canada has been recognized by the European Commission as providing an adequate level of data protection for commercial organizations covered under the Canadian Personal Information Protection and Electronic Documents Act.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Service request information: 3 years from last interaction
  • Marketing communications preferences: Until you withdraw consent
  • Website analytics data: 26 months

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in the EEA, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement.

Updates to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Information

For any questions or to exercise your GDPR rights, please contact us at:

Prime-moss
142 Wellington Street West
Toronto, ON M5J 1H8
Canada
Email: [email protected]